Overland Route Co. ("we," "us," or "our") operates the website overlandrouteco.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.
1. Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email, phone number, message)
- Request a quote or consultation
- Subscribe to our newsletter
- Communicate with us via email or phone
Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Process service requests and vehicle transactions
- Send marketing communications (with your consent)
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who help us operate our website, process payments, or provide services (e.g., email hosting, analytics).
- Legal compliance: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 3 years.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences (e.g., cookie consent choice)
- Analyze website traffic via Google Analytics
- Improve site performance and user experience
You can manage cookie preferences through our cookie consent banner or your browser settings. Declining cookies will not affect your ability to browse our Site, but some features may be limited.
6. Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights under the CCPA:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. We do not sell personal information as defined by the CCPA.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
- Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit its use to what is necessary for providing our services.
To exercise any of these rights, please contact us at privacy@overlandrouteco.com or call (650) 272-0334. We will respond to verifiable consumer requests within 45 days.
Categories of Personal Information Collected (Last 12 Months)
- Identifiers: Name, email address, phone number, IP address
- Internet activity: Browsing history on our Site, interactions with our website
- Geolocation data: Approximate location derived from IP address
Do Not Sell My Personal Information
Overland Route Co. does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.
7. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Overland Route Co.
Fairfield, California
Email: privacy@overlandrouteco.com
Phone: (650) 272-0334